Privacy Policy

My Account

You will earn 10 points after you register a PowerChum account on the sign in/register page: https://www.powerchum.com/my-account/ You will receive a username and password on your email after you type your email address to register a PowerChum account on My Account page: https://www.powerchum.com/my-account/, and then you can access your account area to view orders, change your password, and more at: https://www.powerchum.com/my-account/

Payment

For making a payment to us, we only accept payment through PayPal or Square. If you don’t have a PayPal or Square account, please go to the link to sign up for a PayPal or Square account below:

PayPal Official Link: https://www.paypal.com/

Square Official Link: https://squareup.com/

Delivery

Your pack shipment

We offer free shipping, also known as Standard Service in every order with no minimum order to the 48 contiguous United States, EXCEPT the non-contiguous states of Alaska and Hawaii and all off-shore United States territories and possessions, which are American Samoa (AS), Guam (GU), the Northern Mariana Islands (MP), Puerto Rico (PR), and the U.S. Virgin Islands (VI).

Domestic orders outside the 48 continental states: Alaska, Hawaii, American Samoa (AS), Guam (GU), the Northern Mariana Islands (MP), Puerto Rico (PR), and the U.S. Virgin Islands (VI) require Second Day Air Service at a nominal fee.

Your purchase is generally dispatched within 2 days after receipt of payment and is shipped via USPS, UPS, or FedEx with tracking. It should arrive at its destination within 5 to 7 days through the Standard Service.

For more expedited shipping, you can also select other shipping options via USPS, UPS, or FedEx at additional shipping costs. Refer to the links about USPS, UPS, or FedEx shipping costs below:

 

USPS Mail & Shipping Services

https://www.usps.com/ship/mail-shipping-services.htm

USPS Shipping Options

https://pe.usps.com/text/dmm100/choosing-service.htm

 

UPS Shipping Services

https://www.ups.com/service-selector?loc=en_US

UPS Shipping Options

https://www.ups.com/us/en/services/small-business/shipping-services/shipping-options-for-small-business.page

 

FedEx U.S. Shipping Services

https://www.fedex.com/en-us/shipping/services.html

FedEx U.S. Shipping Options

https://www.fedex.com/en-ca/shipping-services.html#1

If you have any questions regarding shipping or delivery, please email to our customer service. Thanks!

Returns

If you are unable to receive your products on the date chosen, we will gladly postpone your delivery date with twenty-four hours notice. If you decide not to go through with your order, we’ll need a forty-eight hour notice to refund your purchase.

We also offer 30-day returns. You need to pays for return shipping if you want to return your products. Please email to our customer service before you return your products to us. We appreciate your understanding.

Customer Points

You will earn 1 point for every $1 US dollar spent in your PowerChum account. Once you earn 100 points in your account, you will earn $1 US dollar. 100 points = $1 US dollar. This mean that each point has a value of $0.01 ($1/100).

You can apply your points to check out your order in your account. For example, if there are 40 points in your PowerChum account, you can apply your 40 points to save $0.80 for your order. It is mean that each point is equivalent to $0.01. 40 points = $0.80 point discount.

Please feel free to email to our customer service if you have any question about your customer points.